Terms of Service Last Updated: June 7, 2025 Welcome to Elitrasmart Medical Suppliers Limited ("Elitrasmart," "we," "us," or "our"). By accessing or using our website at https://elitrasmartltd.com (the "Website"), including our services such as retail and individual orders, podcast content, contact forms, and account creation, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Website or our services.

1. Use of the Website and Services 1.1 Eligibility You must be at least 18 years old or have the consent of a legal guardian to use our Website and services. By using the Website, you represent that you meet these requirements. 1.2 Permitted Use You may use the Website to:

Browse and purchase medical supplies through retail or individual orders. Access our Smart Podcast content on the Website or linked platforms (e.g., YouTube, Spotify). Submit inquiries via contact forms. Create and manage an account for personalized services. View information about our services and locations in Lusaka, Choma, Chipata, and Kitwe.

You agree to use the Website only for lawful purposes and in accordance with these Terms. 1.3 Prohibited Conduct You may not:

Use the Website in violation of any applicable Zambian or international laws. Attempt to gain unauthorized access to our systems or databases. Post, transmit, or share unlawful, harmful, or defamatory content. Use automated scripts, bots, or scrapers to access or collect data. Interfere with the Website’s functionality (e.g., via viruses or denial-of-service attacks).

2. Account Creation 2.1 Account Requirements To access certain services (e.g., placing orders, personalized recommendations), you may need to create an account. You agree to provide accurate, complete, and current information, including:

Personal Information:

Full Name Email Address Phone Number Country City State/Province ZIP/Postal Code Address Employment Status Name of Employer (if applicable) Marital Status Next of Kin (Name, Phone Number, Address, Relationship) Proof of Identity (upload of NRC, Passport, or Driver’s License)

Business Information (if registering as a business):

Business Name Duration in Business as a Retailer Business Website or Facebook Page (if applicable) Business Structure Brief Description of Your Business Business License or Registration Certificate (if applicable)

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials (e.g., email and password). You must notify us immediately of any unauthorized use of your account. You agree to update your account information promptly if it changes. Providing false or misleading information may result in account suspension or termination.

3. Orders and Payments 3.1 Retail and Individual Orders

Orders are subject to availability and acceptance by Elitrasmart. Prices are listed on the Website or quoted, in Zambian Kwacha (ZMW) unless stated otherwise, and may exclude taxes or shipping fees. Payments are processed securely via Stripe or other specified methods. Orders require accurate account information as per Section 2.1. Refunds and returns are subject to our policy, available upon request.

3.2 Order Confirmation You are responsible for providing accurate order details. We may cancel or refuse orders with incomplete or incorrect information. 4. Smart Podcast

Our Smart Podcast is provided for informational and entertainment purposes. Content is accessible via the Website or third-party platforms (e.g., YouTube, Spotify, Amazon Music). We are not responsible for the availability or content of third-party platforms. You may not reproduce, distribute, or modify podcast content without our written consent.

5. Intellectual Property

All Website content, including text, images, logos, and podcast materials, is owned by Elitrasmart or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute content without our prior written permission, except for personal, non-commercial use as permitted by law.

6. User Content

Content you submit (e.g., contact forms, account information, uploaded documents) must be accurate, lawful, and not infringe third-party rights. By submitting content, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, store, and display it for providing our services. We may remove or refuse content that violates these Terms.

7. Limitation of Liability

The Website and services are provided "as is" and "as available" without warranties. To the fullest extent permitted by Zambian law, Elitrasmart is not liable for direct, indirect, incidental, or consequential damages arising from your use of the Website or services, including loss of profits, data, or goodwill. We are not responsible for: Errors or interruptions in Website availability. Third-party content or services (e.g., YouTube, Stripe). Delays in order fulfillment due to circumstances beyond our control.

8. Indemnification You agree to indemnify, defend, and hold harmless Elitrasmart, its affiliates, officers, directors, employees, and agents from claims or liabilities arising from your use of the Website, violation of these Terms, or infringement of third-party rights.
9. Termination

We may suspend or terminate your account or access to the Website for any reason, including violation of these Terms, with or without notice. You may stop using the Website or delete your account at any time. Provisions like intellectual property, limitation of liability, and governing law survive termination.

10. Governing Law and Jurisdiction These Terms are governed by the laws of the Republic of Zambia. Disputes arising from these Terms or the Website will be resolved exclusively in the courts of Lusaka, Zambia.
11. Changes to These Terms We may update these Terms, with changes posted on this page and an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance.
12. Contact Us For questions about these Terms, contact us:

Email: elitrasmartltd@gmail.com Phone: +260978544195 (Lusaka) Address: Along Cairo Road, Opposite Bank of Zambia, Church House Building, Shop No. 4, Lusaka, Zambia

Please review our Privacy Policy for details on how we handle your data.

© 2025 Elitrasmart Medical Suppliers Limited. All rights reserved.